The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 160 |
| Brooklyn, NY | 157 |
| Philadelphia, PA | 144 |
| New York City, NY | 95 |
| Pittsburgh, PA | 40 |
| Baltimore, MD | 34 |
| Newark, NJ | 31 |
| Jersey City, NJ | 28 |
| The Bronx, NY | 25 |
| Boston, MA | 24 |
| Alexandria, VA | 24 |
| Queens, NY | 23 |
| Louisville, OH | 21 |
| Ashburn, VA | 18 |
| Birmingham, AL | 17 |
| Fairfax, VA | 17 |
| Oklahoma City, OK | 16 |
| New Castle, DE | 15 |
| Buffalo, NY | 15 |
| Arlington, VA | 15 |
| Syracuse, NY | 14 |
| Staten Island, NY | 14 |
| Richmond, VA | 12 |
| Plymouth Meeting, PA | 11 |
| Atlanta, GA | 11 |
| Silver Spring, MD | 10 |
| Albany, NY | 10 |
| East Orange, NJ | 10 |
| Virginia Beach, VA | 10 |
| Norfolk, VA | 9 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
Betsy 🍸 🦈 (@heavenz_2_betsy) reported @dshamah @VerizonSupport @verizonfios Same here! This morning, Fios support told me it would be back by 1pm & yet here we are at 8:15pm with no internet or cable 😑 #dobetter
- Extra Snarky (@ExtraSnarky) reported
@verizonfios Please provide an ETA re: restoration of service in Scarsdale, NY
- Di (@Sollitaire) reported
The last time I had service this bad I was dealing with Verizon when they still owned FiOS around here. I'm amazed there are people more incompetent!
- scott gerber (@scottcgerber) reported
Hey @verizonfios why does no one pick up your phone, the chat function does not work and the website doesn't allow me to change my service. Aren't you a technology company?
- peter puma (@peterpuma4) reported
@verizonfios DO NOT agent fios. It’s a ripoff customer service is terrible!! I will never get a live person I always have to use an automated machine when u do get a rep they are trash or foreign! This company is GARBAGE. Switch to @CoxComm it’s cheaper better customer service to
- Jonathan Koevary (@jkoevary) reported
With Ida, lost all @verizon FIOS and neighborhood cell service since last night. Horrible lack of communication from #verizon. Meanwhile @ATT cell service didn’t skip a beat I’m told. #fixitverizon #timeforaswitch
- BofM_Jeremy (@BofM_Jeremy) reported
Every five years or so, I switch my TV/internet to Comcast or FIOS in a rage and swear that I will never use the other again.
- Corncob TV (@davidjcervi) reported
@buffgrl @rebecca_decker @verizonfios So I can just tweet you when I need Fios help? haha
- Kareem Soda (@KareemSoda) reported
Wow #Verizon #Fios service really sucks.
- Sanjay Kalantry (@SanjayKalantry) reported
@verizonfios - How do I get a technician to come and fix my Fios connection in Forest Hills, NY? It is almost impossible to get a live customer rep. Horrible!
- Lois Young Stuckey (@MaMaLoLo1) reported
@verizonfios @Verizon PLEASE, I AM BEGGING YOU TO BRING YOUR INTERNET SERVICE TO BATON ROUGE, LOUISIANA. I cannot deal with this so called competitor any longer
- Stella Tessler (@StellaTessler) reported
@optimum @OptimumHelp Where’s my $200 Visa gift card? It’s been 9 months. Customer service non-existent. Made the switch to FIOS. I want the gift card promised to me!
- 💙Callie💙 (@Umbrelink) reported
@VerizonSupport Hi! I signed up for Fios and was told the property had all the proper equipment. But now that we are moved in, there is no way to hook up our router and your customer support is saying this box is Out of Service
- Daniel Smith (@DannyAdelante) reported
@VerizonSupport Hi, just wondering if there is an update or timeline for FIOS to return in Scarsdale, NY? Do you know if it will be a matter of hours or days before the issue is resolved?
- helena ♈️😵💫 (@helenab8s) reported
@verizonfios y’all need to give me a customer service number you won’t let me access my account and somehow my bill is TRIPLE what it’s supposed to be and you’re auto charging me this is a crime
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