Why is my Verizon Fios service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Verizon Fios:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Verizon Fios?
3.02 out of 5 13,835 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Verizon Fios reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 02: Problems at Verizon Fios
Verizon Fios is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
Will Verizon Fios compensate me for the outage?
Verizon Fios outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Verizon Fios and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Verizon Fios has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Verizon Fios users through our website.
Internet (61%)
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TV (12%)
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Wi-fi (12%)
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Total Blackout (8%)
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Phone (4%)
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E-mail (3%)
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Live Outage Map
The most recent Verizon Fios outage reports came from the following cities:Cicero, Queens, Albany, Rensselaer, Greenbelt, Silver Spring, Fayetteville, Petersburg, New York City, Liverpool, Forest City, Louisville, Pittsburgh, Birmingham and Chicago.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Cicero | Total Blackout | |
| Queens | Internet | |
| Albany | Internet | |
| Rensselaer | Internet | |
| Greenbelt | Internet | |
| Silver Spring | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
- Betsy đž đŠ (@heavenz_2_betsy) reported
@dshamah @VerizonSupport @verizonfios Same here! This morning, Fios support told me it would be back by 1pm & yet here we are at 8:15pm with no internet or cable đ #dobetter
- Extra Snarky (@ExtraSnarky) reported
@verizonfios Please provide an ETA re: restoration of service in Scarsdale, NY
- Di (@Sollitaire) reported
The last time I had service this bad I was dealing with Verizon when they still owned FiOS around here. I'm amazed there are people more incompetent!
- scott gerber (@scottcgerber) reported
Hey @verizonfios why does no one pick up your phone, the chat function does not work and the website doesn't allow me to change my service. Aren't you a technology company?
- peter puma (@peterpuma4) reported
@verizonfios DO NOT agent fios. Itâs a ripoff customer service is terrible!! I will never get a live person I always have to use an automated machine when u do get a rep they are trash or foreign! This company is GARBAGE. Switch to @CoxComm itâs cheaper better customer service to
- Jonathan Koevary (@jkoevary) reported
With Ida, lost all @verizon FIOS and neighborhood cell service since last night. Horrible lack of communication from #verizon. Meanwhile @ATT cell service didnât skip a beat Iâm told. #fixitverizon #timeforaswitch
- BofM_Jeremy (@BofM_Jeremy) reported
Every five years or so, I switch my TV/internet to Comcast or FIOS in a rage and swear that I will never use the other again.
- Corncob TV (@davidjcervi) reported
@buffgrl @rebecca_decker @verizonfios So I can just tweet you when I need Fios help? haha
- Kareem Soda (@KareemSoda) reported
Wow #Verizon #Fios service really sucks.
- Sanjay Kalantry (@SanjayKalantry) reported
@verizonfios - How do I get a technician to come and fix my Fios connection in Forest Hills, NY? It is almost impossible to get a live customer rep. Horrible!
- Lois Young Stuckey (@MaMaLoLo1) reported
@verizonfios @Verizon PLEASE, I AM BEGGING YOU TO BRING YOUR INTERNET SERVICE TO BATON ROUGE, LOUISIANA. I cannot deal with this so called competitor any longer
- Stella Tessler (@StellaTessler) reported
@optimum @OptimumHelp Whereâs my $200 Visa gift card? Itâs been 9 months. Customer service non-existent. Made the switch to FIOS. I want the gift card promised to me!
- đCallieđ (@Umbrelink) reported
@VerizonSupport Hi! I signed up for Fios and was told the property had all the proper equipment. But now that we are moved in, there is no way to hook up our router and your customer support is saying this box is Out of Service
- Daniel Smith (@DannyAdelante) reported
@VerizonSupport Hi, just wondering if there is an update or timeline for FIOS to return in Scarsdale, NY? Do you know if it will be a matter of hours or days before the issue is resolved?
- helena âïžđ”âđ« (@helenab8s) reported
@verizonfios yâall need to give me a customer service number you wonât let me access my account and somehow my bill is TRIPLE what itâs supposed to be and youâre auto charging me this is a crime
- Oliver Ho (@OliverLHo) reported
@VerizonSupport Situation kinda got sorted out, but @verizonfios wasted tons of my time with crappy systems and poor customer service and wouldn't offer anything to make up for it. I really will look at @optimum if they can make an offer that's worthwile.
- Juan âEl Poderosoâ Romero (@elPoderosoDC) reported
I was about to blow up at NBC universo when there was no HD on 1643 but 775 is HD signal for Verizon Fios!
- Charles Seife (@cgseife) reported
@offredo @Verizon For me, went up for a few hours this AM and then down again at about noon. (Fios) You?Would be nice to connect to a human / get a straight answer. @VerizonSupport
- Ray Texeira (@Loud_Speakaz) reported
@mattl @Xfinity Terrible!! I just made the switch to Fios on Monday⊠best decision of my life! Goodbye Comcast
- Victoria Roseđč (@Victoriousxx3) reported
Wish the @verizonfios support app chat actually worked. Been glitching constantly havenât been able to get any actual help!!
- Bhartiya (@gary_agg) reported
@therealtruthtv @amitsurg There is nothing on that. CDC's FIOS reply said they can't give it. I thought I saw they mentioned it on their website. My bad. That's why I said Amit to check the website. Lol
- Betsy đž đŠ (@heavenz_2_betsy) reported
@dshamah @VerizonSupport @verizonfios Thankfully my AT&T iPhone had service & I used a mobile hotpot to run my laptop, so I could actually work today. People in my building with Verizon cell phones had no service.
- Daniel Shamah (@dshamah) reported
@VerizonSupport @verizonfios update on service will be back in 10583? your phone line and myfios app say no outages but all of Scarsdale and elsewhere on Westchester are offline
- Harry (@Rubykk1) reported
@VerizonSupport @verizonfios WHAT IS STATUS OF RESTORING INTERNET SERVICE IN SCARSDALE??????
- NitroWolf91 (@NitroWolf91) reported
Wait. Is Fios down everywhere? #fios #fiosoutage
- dallas cowboys hate account (@850Keeks) reported
@VerizonSupport @Verizon @verizonfios please explain to me why if i pay for a channel in my Package that has on demand, i have to pay to watch an episode on demand... MAKE IT MAKE SENSE! Switching to a streaming service and dropping cable is looking more likely each day.
- . (@PatriotGuyJP) reported
AXS TV Channel FinderDISH Network Channel 167DirecTV Channel 340AT&T U-verse Channel 1106Verizon FiOS Channel 569
- Mr jmmy Gregg (@JmmyMr) reported
@pantyhosegirl99 Your laptop computer and cordless phone in your room with the new PC computer cooler system and your Dell computer and powerful router Asus ROG rapture ax 11000 and wifi extender and powerful cable modem and add your Verizon FiOS service and Amazon fire TV cube or tivostream box
- Rick W (@RichardW43) reported
@VerizonSupport Jed - your service is THE WORST. Every time I call it takes 45 min to one hour and NOTHING gets resolved. I WANT nothing more than to get rid of FIOS
- My Name is Mercureé! (@HGNOFEAR) reported
@VerizonSupport No...that's why I call it bullying. You not fixing the issue because you trying to bully people into getting fios! You trying to stall out fixing an issue because you trying to MAKE people get fios...It's pathetic & not right. I'm about to find a way to sue this company. Research
